CAROLYN COUGHLIN MCDONOUGH       

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From Startups  (GO Corporation, Unity, Splunk, Probably Monsters) to Stalwarts (Apple, Google, IBM, HP, Hitachi), I've met amazing people and watched our world transform. 

I 've been privileged to successfully lead and create in diverse teams, benefiting from a range of thinking styles, ages, technical approaches, and life experiences.  

I have a gentle but effective approach when leading and introducing new ideas,  a humble and inquisitive  approach when learning.  When I see someone else's amazing work, I let everyone know. 

I've collaborated with colleagues  from England to India, from Finland to Italy, on zoom and in-person. I've worked around the clock as needed. 

I've recently added Aritifical Intelligence to my toolkit; at Hitachi, I used it to clarify and redesign tables and to create graphics.  As a UX Writer who has designed prompts and menus, and a tech writer who has created step-by-step  guides,  I think of AI  as simply another level of predicting user goals and leading them to achieve them. 

As a writer, I imagine the user journey, working with devs to get hands-on experience with the product,  consulting with UX,  product experts, dev, and sales to understand users and their world.   My goal? Create content that anticipates challenges, imagines possibilities, and guides users to success.

End Users / Dev Ops / Dev Doc

. . . user  and systems administration guides (Unity, npm, Hitachi, Gap , Google)

. . . information architecture and content design (ProbablyMonsters)

 . . .training doc and coursework  including PowerPoints and Video (Unity, Hitachi)

. . . API guides  (Unity, Hitachi, Gap, WatermelonSky)

. . . Cloud to Authentication (Unity, Hitachi, Watermelon Sky)

User Advocacy/ User Focus

. . . customer stories  (Splunk)

. . . pre-sales support and doc (Splunk, CASAHL, 

Web Site Design

. . . SharePoint web development including web parts at CASAHL and Kaiser-Permanente. 

CIO Support / Leadership / Data Analysis

. . . analytics for cost, doc, localization (Unity, Splunk)

. . . UX firm analysis for CIO  (Berry Appleman)

. . . UX experience (Unity, Boston Computer Society)

. .   Internal mentoring as well as volunteering in the community

Product Design/ UX-informed / Product Management 

. . . specs  (Gap Corporate, Brightmail/Symantics)

. . . product management and website design (CASAHL, Berry Appleman )

. .. . IT Apps analysis and design (Apple) 

Customer Comments (also please view recommendations  on LinkedIn. 

Please explore by using the menu at the top.  On mobile, it's s a hamburger menu, three horizontal lines.  I know this portfolio is a work in progress, and I invite your feedback. at carolyn@carolynmcd.com