A Tech Writer with a Strong Background in
Dev Ops / IT / Apps Design/Server Infrastructure
I worked as a consultant or employee for IT departments at:
Apple (Lotus Notes Developer & Evangelist)
Charles Schwab (Lotus Notes/Domino Custom Application Testing)
Hewlett-Packard (Custom Lotus Notes templates and applications)
Gap Corporate (Custom Lotus Domino applications and server architecture)
CASAHL (Product Management; Analyst for Lotus Notes to SharePoint migrations
What’s Unique: I am fearless, hands-on, and an enthusiastic learner of new technologies. I was a tech writer for over 15 years for companies ranging from Google to Splunk to Unity, moving with Unity to Pennsylvania in 2021. This porfolio mainly reflects my tech writing.
But, this may matter to you, too: prior to that, in a galaxy far away and a system unknown to many (IBM Domino), I created database applications and designed global server infrastructures and replication schemes. I consulted for Hewlett-Packard, Seagate, Transamerica Pyramid, Charles Schwab, Gap Corporate, working in IT, selecting tools, troubleshooting, and designing ACL authentication schemes. I created apps to meet customer requirements, working full product lifecycles from product inception to product sunset.
Managing and implementing upgrades and migrations, I worked with early cloud-type architecture. Operating Systems included UNIX, Linux, Windows, MacOS, and OS/2. I worked with remote server access tools and Command-LIne-Interface (CLI) commands, and virtual machine Recently, at Hitachi, I have been designing training guides for a Dev Ops / Cybersecurity Analytics tool. The Systems Administrators guide includes pgAdmin, Prometheus, Alfresco, docker, and ser role management procedures, as well as a custom Maximo-related analytics application.
Audience: technology newbies, seasoned developers, game designers, dev ops engineers, and systems designers. I partner with UX, PMs, Dev, Marcom and others, to discover synergies and insights that improve both doc & product, advocating to include doc in appropriate Agile scrums as early in the process as we can.
Mentoring: I mentor junior writers to create a content strategy that reaches users where they are, emcompassing user doc, tutorials, effective forum design, customer stories, tool tips, API Doc, troubleshooting, video, presentations and Git repos.